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How To Set Yourself Up For Customer Success With The Need For Speed


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I may be dating myself, but back in the early 1980s (while I was still I school) I ordered a piece of Kluge luggage out of an airline flight magazine. This was the over-the-shoulder luggage that could efficiently hold a couple of suits, pants, two pairs of shoes, shirts – and much more. Kluge was a leader of luggage innovation – and mail-order. I was so excited to order it, but very disappointed to see that the promised delivery date was two to four weeks after I placed the order. Optimistically, I hoped it was closer to two weeks than four.